ProStay Solutions Privacy Policy
Your privacy is paramount to us at ProStay Solutions. This comprehensive policy outlines how we meticulously collect, utilize, and safeguard your personal information, ensuring transparency and trust in every interaction.
Introduction to Our Commitment
At ProStay Solutions, we are dedicated to providing cutting-edge property management solutions while upholding the highest standards of data privacy and security. This policy is designed to help you understand what data we collect, why we collect it, and what we do with it. We believe in being transparent about our practices and empowering you with control over your personal information.
By engaging with our services, you entrust us with your data. We take this responsibility seriously and are committed to protecting your information and your privacy rights. This policy applies to all services offered by ProStay Solutions, including our Cloud PMS, Channel Manager, and Booking Engine platforms.
Information We Collect
Personal Identifiable Information (PII)
This includes data that can be used to identify you directly or indirectly. When you register for our services, contact us, or engage in certain activities, we may collect:
- Your full name and job title.
- Company name and billing address.
- Email address and phone number.
- Payment information (processed securely by third-party payment processors).
- Login credentials (username and encrypted password).
Usage Data & Analytics
We automatically collect information about how you interact with our website and services to improve user experience and service functionality. This may include:
- IP address, browser type, and operating system.
- Pages visited, time spent on pages, and clickstream data.
- Referring website addresses.
- Device identifiers.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. These are used for various purposes, including:
- Authentication and security.
- Personalizing your experience.
- Analyzing site usage and performance.
- Advertising effectiveness.
For more detailed information, please refer to our dedicated Cookie Policy.
How We Use Your Information
Your data helps us to deliver, maintain, and improve our services, ensuring you receive the best possible experience from ProStay Solutions.
Service Provision and Management
- To provide and maintain our Cloud PMS, Channel Manager, and Booking Engine.
- To manage your account and provide customer support.
- To process transactions and send you related notifications (e.g., invoices, service updates).
- To monitor the usage of our service and ensure its stability and performance.
Communication and Marketing
- To communicate with you about updates, promotional offers, and relevant news about our services.
- To send you technical notices, security alerts, and administrative messages.
- To personalize content and experiences based on your preferences.
- You can opt-out of marketing communications at any time.
Improvement and Development
- To analyze trends, track usage, and measure the effectiveness of our campaigns.
- To improve our website, products, and services based on user feedback and behavior.
- To develop new features and functionalities that enhance your property management capabilities.
Legal Compliance and Security
- To comply with legal obligations and regulatory requirements.
- To detect, prevent, and address technical issues, fraud, or security incidents.
- To enforce our Terms of Service.
Data Sharing and Disclosure
We value your trust and are committed to sharing your information only when necessary and under strict conditions.
When and With Whom We Share Your Data
We may share your personal information in specific situations, always ensuring appropriate safeguards are in place:
- Service Providers: We engage trusted third-party companies and individuals to facilitate our service, provide service-related assistance, or help us analyze how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If ProStay Solutions is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of ProStay Solutions, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
We never sell your personal data to third parties for their marketing purposes without your explicit consent.
Your Data Protection Rights
You have specific rights regarding your personal data. ProStay Solutions is committed to facilitating the exercise of these rights.
Right to Access
You have the right to request copies of your personal data we hold.
Right to Rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Data Portability
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Object
You have the right to object to our processing of your personal data, under certain conditions.
Manage Cookies
You can manage your cookie preferences through your browser settings or our Cookie Policy.
Marketing Opt-out
You can opt-out of receiving marketing communications from us at any time via the unsubscribe link in our emails.
To exercise any of these rights, please contact us directly. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
Data Security Measures
ProStay Solutions employs robust security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
Our Commitment to Protecting Your Data
The security of your data is paramount to us. We have implemented a variety of technical and organizational measures designed to secure your Personal Data. These include:
- Encryption: We use industry-standard encryption (SSL/TLS) to protect data transmitted over the internet.
- Access Control: Access to personal data is restricted to authorized personnel only, based on the principle of least privilege.
- Regular Audits: Our systems and processes undergo regular security audits and vulnerability assessments.
- Data Backup: We implement robust data backup and recovery procedures to prevent data loss.
- Employee Training: Our staff are regularly trained on data privacy best practices and security protocols.
- Physical Security: Our servers are hosted in secure data centers with advanced physical security measures.
While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
How We Communicate Updates
We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. We will also inform you via email and/or a prominent notice on our Service, prior to the change becoming effective.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Your continued use of our services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Last updated: 1 January 2024
Contact Us
If you have any questions about this Privacy Policy, our data practices, or would like to exercise any of your data protection rights, please do not hesitate to contact us.
Email: info@prostaysolutions.com
Phone: +44 20 7946 0880
Address: 76 Whitechapel High Street, London E1 7PL, UK